For Microsoft 365 AdministratorsĬonfiguring external email forwarding in Microsoft 365 is Microsoft's documentation of the security features they've put in place. We’ve created this guide to help your administrators find and change the outbound spam protection policy that is blocking your forward. To change the outbound spam protections settings, contact your Microsoft 365 administrator and ask them to allow automatic external forwarding for any mailboxes you want to use with Help Scout. Please contact your administrator for further assistance. If external forwarding is disabled for your Microsoft 365 account, you will see a specific bounce message in your inbox at Microsoft 365 after attempting to set up forwarding to Help Scout. The text of the bounce will include this line:ĥ50 5.7.520 Access denied, Your organization does not allow external forwarding.

Some Microsoft 365 accounts default to block automatic email forwarding as part of their outbound spam protection. When setting up forwarding from Microsoft 365 (formerly referred to as Office 365) to Help Scout, you may need take an additional step to complete the process. Enable External Forwarding in Microsoft 365

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